In October, Sam’s Club opened Sam’s Club Now — the epicenter of the company’s commitment to continuous innovation. We’ve tested augmented reality, wayfinding and navigation, as well as one-hour Club Pickup. And, we’re pleased to announce that in spring, we’ll be testing technology designed to make our popular Scan & Go service even faster and easier.
Since launching our Scan & Go two years ago, we’ve seen its popularity continue to increase. With the upcoming test, we’ll enhance the experience with the launch of a technology using computer vision and machine learning. Rather than having to locate the barcode and scan it just right, the camera in the app will identify the product with a simple hover and add it to the member’s shopping list. It's as simple as that.
See for yourself!
We also anticipate incorporating this same technology into the tools our associates use. By making their jobs easier, they're able to spend more time serving members. It's a win-win for everyone!
Following these tests, we’ll experiment with the use of machine learning and artificial intelligence to help manage member shopping lists. Stay tuned!
Interested in learning more? I’ll be at Shoptalk 2019 on March 5, sharing insight into our exciting, new innovations. We’ll talk about how new digital technology continues to reinvent every aspect of the member shopping experience.