Gratitude and Support for You, Our Associates

Published on March 19, 2020 and last updated on June 22, 2020 04:17 PM

March 19, 2020

The messages have been pouring in from our members. In the face of these extraordinary times, you are serving them in ways we would never have imagined just a few short weeks ago.

“I was there on a busy day when the public was beginning to panic and stock up due to coronavirus,” one member from Saginaw, Mich., recently wrote. “Everyone was calm, patient and friendly. I appreciated the entire experience as a lesson in humanity.”

When I read words like that, I am so proud to be on your team. Because of your passion and relentlessness, we are taking care of our members in everyday and heroic ways. We are giving our members a reliable, critical service when they need it most. Your commitment is making a difference. Thank you.

But this effort is not without challenges. You and your families have had to adjust as schools and daycares have closed around the country.

We are so grateful for all your hard work and sacrifices, and today we are announcing several initiatives to reward and support you:

  • First, hourly associates who work in stores, clubs, our supply chain, and corporate offices will receive a special bonus on April 2. Full-time associates will receive $300, and part-time associates will receive $150. Every hourly associate employed by the company as of March 1 and still employed as of March 24 will qualify.
  • Second, we will prepay a portion of our upcoming Q1 SamShare bonuses, so that you will receive money in late April. We will pay those bonuses as if the company achieved its first quarter plan. At the regularly scheduled time for bonus payout in May, that amount may increase based on your club’s performance. You will receive more details on this tomorrow. We really want to support you with a portion of the bonus early.
  • Third, today Walmart and Sam’s Club are announcing plans to hire 150,000 new associates to work in our stores, clubs, and fulfillment centers, to help support you as you deal with the current level of demand. We are working to temporarily reduce our usual two-week application process to onboard associates more quickly. If you know individuals who need work and would make great additions to the Sam’s Club team, please encourage them to apply through
Sams Club Hiring Announcement

This is in addition to our announcement yesterday that we are providing time for field associates in clubs, distribution centers and fulfillment centers to shop before regular club hours tomorrow morning from 6-8 a.m. We know that you have been busy serving our members, and we want to ensure that you have time to take care of you and your loved ones’ personal shopping needs.

For more information about these announcements and other coronavirus issues including our associate leave policy, please visit

So, Sam’s Club associates, thank you. Thank you for these last few weeks. Thank you for the weeks to come. Thank you for the things you do that go unnoticed. Thank you.

This pandemic will pass. Things will go back to normal. But we will never forget that our associates were among the heroes who got us through.


Kath McLay, Chief Executive Officer, Sam's Club


Additional News

  • July 21, 2020
    July 21, 2020 By Kath McLay, President and CEO, Sam’s Club Rewarding our Sam’s Club family Since the beginning of this pandemic, I’ve been so proud to see how you have taken care of each other and our members. These are extraordinary times, and you’ve pulled together in extraordinary ways. I have seen the way you have cared for each other and our…
  • July 15, 2020
    By Dacona Smith, Chief Operating Officer, Walmart U.S., and Lance de la Rosa, Chief Operating Officer, Sam’s Club
  • June 11, 2020
    BENTONVILLE, Ark., June 11, 2020 – Sam’s Club today announced the nationwide launch of curbside pickup. The service, which provides a contact-free, order online and delivery to car shopping experience, will be free for Plus-level members and is expected to be available in all clubs by the end of June. Curbside pickup is part…
  • April 22, 2020
    Sam’s Club is teaming up with Local Initiatives Support Corporation (LISC) and our members to drive economic opportunity for communities across America.
  • April 17, 2020
    Throughout this pandemic, your health and well-being has been our top priority. It was just over a month ago that we announced our COVID-19 emergency leave policy, and since then, we have taken more steps to protect you, our customers and our members with the guidance of our state and local public health officials, the Centers for Disease Control (CDC), as well as our company’s own Chief Medical Officer.
  • April 15, 2020
    Our heroes (Sam’s Club associates) can shop the club early every Sunday from 8 a.m. – 10 a.m. and we’re expanding the audience for this shopping period to include healthcare workers and first responders.
  • March 25, 2020
    You are making a difference for our members and each other. Whether you serve in our clubs, our supply chain or in our corporate offices, your passion and relentlessness to create special for our members inspires us every day. Thank you for rising to the occasion.
  • March 24, 2020
    Sam's Club introduces two new programs to support seniors and those with disabilities or compromised immune systems, to make sure these members have a special experience in the club.
  • March 15, 2020
    We want to let you know that, starting Tuesday, 3/17 we are shifting all club opening hours to 9 am – 8 pm, Monday - Saturday. This is to ensure our associates have ample time to restock, clean and sanitize each club, and to provide you the best possible experience. Our Sunday hours will remain 10 am – 6 pm.
  • March 11, 2020
    Editor’s note: Kath McLay, President and CEO –Sam’s Club, sent the following note to all members.