Sam’s Club Introduces Special Shopping Hours, Concierge Service for Seniors and Those at Risk

Published on March 24, 2020 and last updated on May 06, 2020

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March 24, 2020

by Lance de la Rosa, Executive Vice President and Chief Operating Officer, Sam’s Club

Sams Club Concierge Service

Note: The video above is b-roll footage and does not have audio.

Taking care of members is at the heart of our business. We know some members may need extra help during this time. So we’re introducing two new programs to support seniors and those with disabilities or compromised immune systems, to make sure these members have a special experience in the club.

Special Shopping Hours

Starting this Thursday, March 26, Sam’s Club locations nationwide will offer early shopping hours every Tuesday and Thursday from 7 a.m. to 9 a.m. for seniors and those with disabilities or compromised immune systems. This includes our pharmacy and optical centers and will last until further notice.

Concierge “Shop from Your Car” Service

While we hope the special shopping hours are beneficial for select members, we know we can do more to go above and beyond for some of our senior and at-risk members. That’s why we’re also introducing an innovative new concierge service. During special shopping hours on Tuesdays and Thursdays from 7 a.m. to 9 a.m., these members can shop Sam’s Club without ever leaving their car. From a designated parking location, members in need can place their order from their car, and a Sam’s Club associate will grab the items on the list.

We’re more committed than ever to deliver for our members. Whether shopping in club, on Samclub.com or via our new concierge service, we are here to deliver special.

Thank you for your continued trust, loyalty and patience. Stay safe.
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