Sam’s Club Introduces Special Shopping Hours, Concierge Service for Seniors and Those at Risk

Published on March 24, 2020 and last updated on May 06, 2020

March 24, 2020

by Lance de la Rosa, Executive Vice President and Chief Operating Officer, Sam’s Club

Sams Club Concierge Service

Note: The video above is b-roll footage and does not have audio.

Taking care of members is at the heart of our business. We know some members may need extra help during this time. So we’re introducing two new programs to support seniors and those with disabilities or compromised immune systems, to make sure these members have a special experience in the club.

Special Shopping Hours

Starting this Thursday, March 26, Sam’s Club locations nationwide will offer early shopping hours every Tuesday and Thursday from 7 a.m. to 9 a.m. for seniors and those with disabilities or compromised immune systems. This includes our pharmacy and optical centers and will last until further notice.

Concierge “Shop from Your Car” Service

While we hope the special shopping hours are beneficial for select members, we know we can do more to go above and beyond for some of our senior and at-risk members. That’s why we’re also introducing an innovative new concierge service. During special shopping hours on Tuesdays and Thursdays from 7 a.m. to 9 a.m., these members can shop Sam’s Club without ever leaving their car. From a designated parking location, members in need can place their order from their car, and a Sam’s Club associate will grab the items on the list.

We’re more committed than ever to deliver for our members. Whether shopping in club, on Samclub.com or via our new concierge service, we are here to deliver special.

Thank you for your continued trust, loyalty and patience. Stay safe.
  • Sams_Pickup_3.23.20_05_1.JPG
    Sams_Pickup_3.23.20_05_1.JPG
  • Sams Club Concierge Pilot
    Sams Club Concierge Pilot
  • Sams_Pickup_3.23.20_04_1.JPG
    Sams_Pickup_3.23.20_04_1.JPG
  • Sams_Pickup_3.23.20_06_1.JPG
    Sams_Pickup_3.23.20_06_1.JPG
  • Sams_Pickup_3.23.20_08_1.JPG
    Sams_Pickup_3.23.20_08_1.JPG
  • Sam's Club Concierge Service 5.jpg
    Sam's Club Concierge Service 5.jpg
  • Sam's Club Concierge Service 3.jpg
    Sam's Club Concierge Service 3.jpg
  • Sam's Club Concierge Service 2.jpg
    Sam's Club Concierge Service 2.jpg

Share

Additional News

  • July 21, 2020
    July 21, 2020 By Kath McLay, President and CEO, Sam’s Club Rewarding our Sam’s Club family Since the beginning of this pandemic, I’ve been so proud to see how you have taken care of each other and our members. These are extraordinary times, and you’ve pulled together in extraordinary ways. I have seen the way you have cared for each other and our…
  • July 15, 2020
    By Dacona Smith, Chief Operating Officer, Walmart U.S., and Lance de la Rosa, Chief Operating Officer, Sam’s Club
    Business
  • June 11, 2020
    BENTONVILLE, Ark., June 11, 2020 – Sam’s Club today announced the nationwide launch of curbside pickup. The service, which provides a contact-free, order online and delivery to car shopping experience, will be free for Plus-level members and is expected to be available in all clubs by the end of June. Curbside pickup is part…
    Business
  • April 22, 2020
    Sam’s Club is teaming up with Local Initiatives Support Corporation (LISC) and our members to drive economic opportunity for communities across America.
    Giving
  • April 17, 2020
    Throughout this pandemic, your health and well-being has been our top priority. It was just over a month ago that we announced our COVID-19 emergency leave policy, and since then, we have taken more steps to protect you, our customers and our members with the guidance of our state and local public health officials, the Centers for Disease Control (CDC), as well as our company’s own Chief Medical Officer.
    Business
  • April 15, 2020
    Our heroes (Sam’s Club associates) can shop the club early every Sunday from 8 a.m. – 10 a.m. and we’re expanding the audience for this shopping period to include healthcare workers and first responders.
    Business
  • March 25, 2020
    You are making a difference for our members and each other. Whether you serve in our clubs, our supply chain or in our corporate offices, your passion and relentlessness to create special for our members inspires us every day. Thank you for rising to the occasion.
    Business
  • March 24, 2020
    Steps We’re Taking in Response to COVID-19
    Business
  • March 19, 2020
    The messages have been pouring in from our members. In the face of these extraordinary times, you are serving them in ways we would never have imagined just a few short weeks ago.
    Business