Sam’s Club Introduces Special Shopping Hours, Concierge Service for Seniors and Those at Risk

Published on March 24, 2020 and last updated on March 25, 2020

March 24, 2020

by Lance de la Rosa, Executive Vice President and Chief Operating Officer, Sam’s Club

Taking care of members is at the heart of our business. We know some members may need extra help during this time. So we’re introducing two new programs to support seniors and those with disabilities or compromised immune systems, to make sure these members have a special experience in the club.

Special Shopping Hours

Starting this Thursday, March 26, Sam’s Club locations nationwide will offer early shopping hours every Tuesday and Thursday from 7 a.m. to 9 a.m. for seniors and those with disabilities or compromised immune systems. This includes our pharmacy and optical centers and will last until further notice.

Concierge “Shop from Your Car” Service

While we hope the special shopping hours are beneficial for select members, we know we can do more to go above and beyond for some of our senior and at-risk members. That’s why we’re also introducing an innovative new concierge service. During special shopping hours on Tuesdays and Thursdays from 7 a.m. to 9 a.m., these members can shop Sam’s Club without ever leaving their car. From a designated parking location, members in need can place their order from their car, and a Sam’s Club associate will grab the items on the list.

We’re more committed than ever to deliver for our members. Whether shopping in club, on or via our new concierge service, we are here to deliver special.

Thank you for your continued trust, loyalty and patience. Stay safe.

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  • Sams Club Concierge Pilot
    Sams Club Concierge Pilot
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Additional News

  • March 25, 2020
    You are making a difference for our members and each other. Whether you serve in our clubs, our supply chain or in our corporate offices, your passion and relentlessness to create special for our members inspires us every day. Thank you for rising to the occasion.
  • March 24, 2020
    Steps We’re Taking in Response to COVID-19
  • March 19, 2020
    The messages have been pouring in from our members. In the face of these extraordinary times, you are serving them in ways we would never have imagined just a few short weeks ago.
  • March 15, 2020
    We want to let you know that, starting Tuesday, 3/17 we are shifting all club opening hours to 9 am – 8 pm, Monday - Saturday. This is to ensure our associates have ample time to restock, clean and sanitize each club, and to provide you the best possible experience. Our Sunday hours will remain 10 am – 6 pm.
  • March 11, 2020
    Editor’s note: Kath McLay, President and CEO –Sam’s Club, sent the following note to all members.