Diversity, Equity and Inclusion

Fostering Diversity, Equity and Inclusion at Walmart and Sam's Club

We believe we’re stronger as a company and a country when people are included, heard and empowered. Our company has long embraced diversity and inclusion, and those principles are at the core of our values. As we continue to make progress, we encourage an ongoing and open dialogue—one between our associates, members, suppliers and communities around the world—so that we can reach the best of what we can be.

Read more about how Walmart and Sam’s Club are fostering a culture of inclusion and transparency in our 2019 Culture, Diversity & Inclusion Report and recently-released FY21 Culture, Diversity & Inclusion Mid-Year Report.

Our Efforts

Learn more about what we’re doing to make Walmart and Sam’s Club more diverse and inclusive for our associates, suppliers, communities and members.

Our People
Our People

Our People

We’re in the business of welcoming—our associates spend a lot of time supporting and serving one another as well as our members and communities. That’s why inclusion is a cornerstone of our business, and we are a better, more resilient company because of it. We want associates to succeed in the jobs of today but be prepared for the jobs of tomorrow. We are focused on fostering an inclusive culture and equitable workplace so that every associate has the opportunity to reach their full potential.

Helping Associates Reach Their Potential

When we take care of our people, we know they have a unique ability to then create positive impact that strengthens the communities in which we operate. In recent years, we’ve invested in our associates – particularly around higher wages, training and education. Our Live Better U program provides U.S. associates the opportunity to earn a college degree for $1 a day as well as a high school diploma, skilled trade certificates and digital certificates. Associates of color represent 47% of Live Better U participants since the program launched in 2018. Our Manager-in-Training program also enables associates to receive a semester’s worth of college at five universities through Live Better U.

We want to see our associates thrive and grow in their careers, and we welcome associates from all backgrounds. We want to empower them to succeed in the jobs of today as well as be prepared for the jobs of tomorrow.

By the Numbers

Our Walmart and Sam’s Club U.S. workforce of more than 1.4 million associates includes 20.69% Black or African American associates, 16.39% LatinX associates, 4.91% Asian American or Pacific Islander associates, and 1.05% Native American or Alaskan Native associates. Women represent 55.08% of our global workforce, which includes 44.82% of global management associates and 30.18% of global officers. (Data as of July 2020.)

View and download a PDF version of the above chart

View and download a PDF version of the above chart

Our Approach

Our Approach

By fostering a workplace culture where everyone is included, everyone wins. Associates are happier, perform at their best and in turn, provide better service to our customers and members. The mission of our Global Office of Culture, Diversity, Equity & Inclusion is to create an inclusive culture where all associates are engaged to deliver on our purpose of saving people money so they can live better.

Inclusive Leadership Expectations

Leaders at Walmart and Sam’s Club must develop and demonstrate an evolved and ever-evolving set of characteristics to achieve both business results and personal career growth. One element that all of our current and future leaders will need is inclusive leadership skills. Inclusive leaders are committed, curious, courageous, cognizant of bias, culturally intelligent and collaborative, according to a study published by Deloitte. These attributes are critical if we are to drive innovation through inclusion.

To develop inclusive leadership at Walmart and Sam’s Club, more than 72,000 associates have Inclusive Leadership Expectations as part of their annual performance evaluation. Associates with Inclusive Leadership Expectations must:

  • Participate in at least one approved Inclusive Leadership Education offering such as Unconscious Bias training, LGBTQ Ally training, Values Based Decision Making workshop, or a Dining in the Dark session
  • Actively mentor two associates, host a mentoring circle or participate as a mentor in a program such as Lean In Mentoring Circles

Guiding Principles

Our four guiding principles for Culture, Diversity, Equity & Inclusion shape our approach and set the foundation for sustainable change across the enterprise:

  • Objectivity—minimize subjectivity to reduce the risk of bias in the talent processes
  • Transparency—increase access to information through communication and collaboration
  • Data-driven decisions—collect and analyze data, and generate verifiable insights to make better decisions
  • Accountability—promote action through ownership and acceptance of responsibility for inclusive behaviors

Strategic Objectives

  • Activate our culture—equip every associate to be an inclusive leader who leads and makes decisions based upon our cultural values of Service, Respect, Excellence and Integrity
  • Associate life cycle integration—integrate culture, diversity, equity and inclusion principles into every facet of the associate life cycle (recruit, hire, develop, promote and retire)
  • Build an inclusive brand—create a trusted brand experience that makes people feel like there’s a place for them in the Walmart and Sam’s Club ecosystem (as a customer, member, associate, supplier or community partner)
  • Modernized measures—leverage scorecards and dashboards to track key performance indicators on diversity (representation and movement) and inclusion (engagement and sentiment indices) to inform action plans for continued progress
Our Commitment to Racial Equity

Our Commitment to Racial Equity

Making A Difference on Racial Equity

To drive change inside and outside our company, we announced in June 2020 that Walmart and Sam’s Club would develop strategies and invest resources to increase fairness, equity and justice with specific attention on America’s healthcare, financial, education and criminal justice systems.

Internally, we’ll continue to improve our people practices with a focus on hiring and developing our associates and identifying opportunities to further enhance diversity across all levels of the company. In addition, we launched the RACE Ahead (Raising Authentic Conversations on Equity) series that seeks to create a safe space for transparent, relevant and solutions-oriented conversations that are respectful and inclusive of all perspectives. We’ve also continued to expand the work we started in 2018 with the Racial Equity Institute (REI) to deliver training focused on examining systemic racial inequity in its institutional and structural forms.

Walmart.org Center for Racial Equity

In June 2020, Walmart and the Walmart Foundation committed $100 million over five years to create a new center to address systemic racism in society head-on and accelerate change. The center will support philanthropic initiatives focused on the social determinants of health, strengthening workforce development and related educational systems, and criminal justice reform with an emphasis on examining barriers to opportunity faced by those exiting the system.

Sam’s Club 7

At Sam’s Club, leaders across the organization have come together to think through how we can create lasting change with racial equity. In addition to the enterprise’s Shared Value Network workstreams, the Sam’s Club team is tackling seven areas of focus outlined below. Each Sam’s Club 7 team is led by a Sam’s Club executive and is currently engaged in discovery to identify issues we can help address.

  • Education: Providing continuous learning journeys that will help our associates grow their career at Sam’s Club and lead diverse and inclusive teams.
  • Talent Management: Identifying ways to consistently report D&I data to drive critical dialog and action plans; reviewing and improving our performance management, career development and talent review practices.
  • Hiring and Selection: Examining our interview processes to look for and reduce potential bias so we can attract and hire a more diverse workforce, while ensuring equity and fairness in the process.
  • Operating Principles: Establishing principles that will serve as Sam’s Club’s true north as we build a more inclusive company.
  • Historically Black Colleges and Universities (HBCUs): Strengthening our relationship with HBCUS and creating deeper ties through recruiting programs so we can have a pipeline of high-caliber diverse talent.
  • Health Products and Programs: Exploring how we can provide greater accessibility to healthcare through our existing Pharmacy and new, digital capabilities.
  • Minority Supplier Development: Identifying diverse suppliers, facilitating their integration into Sam’s Club and providing them the support they need to be successful.
Our Small Business Owners

Our Small Business Owners

We love our small business members and are proud to support diverse business owners, including Black and African American members who serve as a bridge of support in the communities we serve.

From food trucks to restaurants, to education services and an organization to feed the homeless, these critical small businesses are working to create strength in their communities and inspire others. And we’re happy to be available to provide some of the resources they need to make a difference.

Click here to read the stories of a few of our small business owners.

Our Communities

Our Communities

The commitment of Walmart and Sam’s Club to diversity and inclusion extends beyond the boundaries of our company and out into the communities where our associates live. We work alongside diverse groups in communities through sponsorship, philanthropy, recruiting and other activities to advance diversity within our workforce and build inclusive communities.

Our stakeholder relationships range from well-established civil rights organizations to grassroots advocacy groups that span across the many diverse communities that reflect the American population. A short list of our trusted collaborators includes:

African American

Asian American Pacific Islander

Disability

LatinX

LGBTQ

Native American

Women

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