Member Update: Our commitment to your safety

March 11, 2020

Editor’s note: Kath McLay, President and CEO –Sam’s Club, sent the following note to all members.

An update regarding Coronavirus (COVID-19) for our members

Thank you for being a valued Sam's Club Member. You're the reason we do what we do, so I wanted to personally reach out to you regarding the current coronavirus situation. As I'm sure you've seen, there continues to be an influx of new information each day. So I appreciate the chance to update you on what we're doing right now at Sam's Club to protect you and your family.

1. Your Safety

First, I want to assure you that your safety and the safety of all of our members and associates remain our top priority. And that means you can shop us with confidence. Here are some of the measures we've taken in recent days:

  • We've gone back and reinforced our industry-leading practices and policies regarding how we clean our clubs. Our goal - in this time and always - is to ensure a clean, safe, and sanitary environment, and our associates are exceeding the guidelines for cleanliness set in place by the CDC.
  • We've increased the frequency of our cleaning assignments, particularly in the restrooms, café, and drinking fountains.
  • We are wiping down our shopping carts with disinfectant after every use.
  • We have worked with our demo partners to enhance our already rigorous safety and sanitation guidelines.
  • We are posting hand sanitizer at every entrance and exit, and at designated registers.
  • We're providing our associates up-to-date information to keep them - and their families - informed, aware and protected throughout this situation.

2. Out-of-Stock Items

We are seeing increasing numbers of shoppers in our clubs, and certain items like paper products and cleaning supplies are in high demand. Please know we are working to replenish these items as fast as humanly possible. We'll continue to work night and day to get these products to you.

3. Skip the checkout line by using our app

If you haven't tried it yet, now is a great time to check out our Scan & Go in the Sam's Club app. Simply scan each item as you put it in the cart, and then walk straight to the exit. No checkout lines. And of course, as always, we offer delivery to home and pick-up in club via the app as well.

Thank you for your patience and trust in us, and for being the heart of our business. You are the reason that 100,000 Sam's Club associates come to work each day. I promise that we will work harder than ever during this time to earn (and keep) that trust, and to live up to our rallying cry of delivering something special to you on every visit.


Kath McLay, Chief Executive Officer, Sam's Club


Additional News

  • January 22, 2021
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  • December 23, 2020
    The news at the end of this horrible year continues to improve! We now have a second promising vaccine to begin distributing. As I mentioned in my blog post on Dec. 10, Walmart is prepared to administer the COVID-19 vaccine at our pharmacies nationwide when we are asked to do so.…
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  • December 10, 2020
    As we all read about COVID-19 vaccine progress in the news, I wanted to share a few of the steps we’re taking at Walmart to be prepared once a vaccine is approved in the United States. We have been on quite a journey the last several months, from entering into agreements with the federal government to distribute the vaccine, to preparing our operations and clinical services, all to get ready to be one of the places our customers and associates can receive the vaccine. I know we are all ready to get back to normal and enjoy life beyond the epidemic, and these vaccines will help us do that.
    Health & Wellness
  • December 3, 2020
    Throughout the pandemic, Walmart and Sam’s Club have focused on providing options to customers and members so they can shop in the way best for them. That’s why we offer curbside pickup, delivery options and in-store and in-club shopping experiences to name a few.
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  • July 21, 2020
    July 21, 2020 By Kath McLay, President and CEO, Sam’s Club Rewarding our Sam’s Club family Since the beginning of this pandemic, I’ve been so proud to see how you have taken care of each other and our members. These are extraordinary times, and you’ve pulled together in extraordinary ways. I have seen the way you have cared for each other and our…
  • July 15, 2020
    By Dacona Smith, Chief Operating Officer, Walmart U.S., and Lance de la Rosa, Chief Operating Officer, Sam’s Club
  • June 11, 2020
    BENTONVILLE, Ark., June 11, 2020 – Sam’s Club today announced the nationwide launch of curbside pickup. The service, which provides a contact-free, order online and delivery to car shopping experience, will be free for Plus-level members and is expected to be available in all clubs by the end of June. Curbside pickup is part…
  • April 22, 2020
    Sam’s Club is teaming up with Local Initiatives Support Corporation (LISC) and our members to drive economic opportunity for communities across America.
  • April 17, 2020
    Throughout this pandemic, your health and well-being has been our top priority. It was just over a month ago that we announced our COVID-19 emergency leave policy, and since then, we have taken more steps to protect you, our customers and our members with the guidance of our state and local public health officials, the Centers for Disease Control (CDC), as well as our company’s own Chief Medical Officer.
  • April 15, 2020
    Our heroes (Sam’s Club associates) can shop the club early every Sunday from 8 a.m. – 10 a.m. and we’re expanding the audience for this shopping period to include healthcare workers and first responders.
  • March 25, 2020
    You are making a difference for our members and each other. Whether you serve in our clubs, our supply chain or in our corporate offices, your passion and relentlessness to create special for our members inspires us every day. Thank you for rising to the occasion.
  • March 24, 2020
    Sam's Club introduces two new programs to support seniors and those with disabilities or compromised immune systems, to make sure these members have a special experience in the club.
  • March 19, 2020
    The messages have been pouring in from our members. In the face of these extraordinary times, you are serving them in ways we would never have imagined just a few short weeks ago.
  • March 15, 2020
    We want to let you know that, starting Tuesday, 3/17 we are shifting all club opening hours to 9 am – 8 pm, Monday - Saturday. This is to ensure our associates have ample time to restock, clean and sanitize each club, and to provide you the best possible experience. Our Sunday hours will remain 10 am – 6 pm.