We are truly grateful to our associates for the vital services they’re providing to their communities. We’ve taken measures to help them stay safe and healthy. We ask any associate who feels unwell to stay home, and we set a new policy to support any associate who may be affected by the virus, including paid leave for associates who needs to self-quarantine. Other steps include taking the temperatures of associates as they report to work and requiring that associates wear face coverings at work .
Sanitation & Social Distancing
In addition to requiring face coverings, we’ve taken extra steps to support social distancing in clubs by providing visual markers to support the 6-foot guidance and by encouraging members to limit themselves to no more than two people per membership in the club at one time. We are also limiting the number of members in our clubs. Lastly, we’re making shopping cart cleaning more efficient to provide sanitized carts faster for members.
We continue to work around the clock to restock many of the key items we know your families need right now. We are currently limiting some products to one item per member to ensure that more of our members have access to the products they need.
Scan & Go™
For contact-free shopping in your club, we encourage you to use our exclusive Scan & Go™ feature in the Sam’s Club app. Simply scan your items with your phone, pay in the app and skip the checkout line.
In June, we launched curbside Pickup at all clubs nationwide to help provide fast, easy and contact-free shopping for members. Simply order and pay online or in the app. When your order’s ready, park in a Pickup spot and we’ll load your car for you. Same-day Pickup may be available if the order is placed before 3pm and is limited to 10 items or fewer. If your club doesn’t have a convenient time slot available, please check back, as new time slots open every morning.
Hero Hours for first responders, health care workers and associates are Sunday 8–10am.
If you are at high-risk for COVID-19, are self-quarantined or are experiencing symptoms, we offer new services to help you get the medication you need. Use Find a Club to get your pharmacy’s phone number and call for local options. Also, please call in refills at least 24 hours in advance to help us serve as many customers as possible. The Pharmacy is generally open:
- Monday to Friday: 9am–7pm
- Saturday: 9am–6pm
- Sunday: Closed
Most of our Optical Centers are providing essential services only, such as repairing glasses and helping customers pick up existing orders. We have at least one Optical Center associate available to serve members. Most Optical Centers are open the following hours, but please check your club to confirm:
- Monday, Wednesday, Saturday and
- Tuesday and Thursday: 7am–2pm
Tire & Battery Center
On August 4, select Tire & Battery Centers reopened
Where centers have not reopened, we’re honoring all existing appointments for services, and special-order tires in club or on their way to the club will be installed. Also, we will continue to sell tires, batteries and wiper blades on a carryout basis with no installation. Please check your club for availability.
Hearing Aid Center
We updated Hearing Aid Center hours to match the current needs of members. Most centers are open:
- Monday: Closed
- Tuesday and Thursday: 7am–4pm
- Wednesday, Friday and Saturday: 9am–6pm
- Sunday: Closed