Member Update: Steps We’re Taking in Response to COVID-19

Updated: Sept. 28, 2020
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    Associate Support

     

    We are truly grateful to our associates for the vital services they’re providing to their communities. We’ve taken measures to help them stay safe and healthy. We ask any associate who feels unwell to stay home, and we set a new policy to support any associate who may be affected by the virus, including paid leave for associates who needs to self-quarantine. Other steps include taking the temperatures of associates as they report to work and requiring that associates wear face coverings at work .

Face Coverings

On April 20, we began requiring that associates wear masks or other face coverings in clubs, distribution and fulfillment centers, as well as in our corporate offices. On July 20, we began requiring that all members wear face coverings.

Sanitation & Social Distancing

In addition to requiring face coverings, we’ve taken extra steps to support social distancing in clubs by providing visual markers to support the 6-foot guidance. We’re making shopping cart cleaning more efficient to provide sanitized carts faster for members.

  • Quantity Limits

     

    We continue to work around the clock to restock many of the key items we know your families need right now. We are currently limiting some products to one item per member to ensure that more of our members have access to the products they need.

Scan & Go™

For contact-free shopping in your club, we encourage you to use our exclusive Scan & Go™ feature in the Sam’s Club app. Simply scan your items with your phone, pay in the app and skip the checkout line.

Pickup

In June, we launched curbside Pickup at all clubs nationwide to help provide fast, easy and contact-free shopping for members. Simply order and pay online or in the app. When your order’s ready, park in a Pickup spot and we’ll load your car for you. Same-day Pickup may be available if the order is placed before 3pm and is limited to 10 items or fewer. If your club doesn’t have a convenient time slot available, please check back, as new time slots open every morning.

  • Club Hours

  • Plus Members

    • In club: Monday to Saturday 8am–8pm, Sunday 10am–6pm
    • Pickup: Monday to Saturday 7am–8pm, Sunday 10am–6pm

    Club Members

    • In club: Monday to Friday 10am–8pm, Saturday 9am–8pm, Sunday 10am–6pm
    • Pickup: Monday to Saturday 10am–8pm, Sunday 10am–6pm
  • Hero Hours for first responders, health care workers and associates are Sunday 8–10am.

Pharmacy

If you are at high-risk for COVID-19, are self-quarantined or are experiencing symptoms, we offer new services to help you get the medication you need. Use Find a Club to get your pharmacy’s phone number and call for local options. Also, please call in refills at least 24 hours in advance to help us serve as many customers as possible. The Pharmacy is generally open:

  • Monday to Friday: 9am–7pm
  • Saturday: 9am–6pm
  • Sunday: Closed
Sam's Club optical lab

Optical

Most of our Optical Centers are providing essential services only, such as repairing glasses and helping customers pick up existing orders. We have at least one Optical Center associate available to serve members. Most Optical Centers are open the following hours, but please check your club to confirm:

  • Monday, Wednesday, Saturday and
    Sunday: 10am–2pm
  • Tuesday and Thursday: 7am–2pm
Tire and Battery Center

Tire & Battery Center

On August 4, select Tire & Battery Centers reopened (see list). Where centers have not reopened, we’re honoring all existing appointments for services, and special-order tires in club or on their way to the club will be installed. Also, we will continue to sell tires, batteries and wiper blades on a carryout basis with no installation. Please check your club for availability.

Hearing Aid Center

We updated Hearing Aid Center hours to match the current needs of members. Most centers are open:

  • Monday: Closed
  • Tuesday and Thursday: 7am–4pm
  • Wednesday, Friday and Saturday: 9am–6pm
  • Sunday: Closed

Additional News

  • July 21, 2020
    July 21, 2020 By Kath McLay, President and CEO, Sam’s Club Rewarding our Sam’s Club family Since the beginning of this pandemic, I’ve been so proud to see how you have taken care of each other and our members. These are extraordinary times, and you’ve pulled together in extraordinary ways. I have seen the way you have cared for each other and our…
  • July 15, 2020
    By Dacona Smith, Chief Operating Officer, Walmart U.S., and Lance de la Rosa, Chief Operating Officer, Sam’s Club
    Business
  • June 11, 2020
    BENTONVILLE, Ark., June 11, 2020 – Sam’s Club today announced the nationwide launch of curbside pickup. The service, which provides a contact-free, order online and delivery to car shopping experience, will be free for Plus-level members and is expected to be available in all clubs by the end of June. Curbside pickup is part…
    Business
  • April 22, 2020
    Sam’s Club is teaming up with Local Initiatives Support Corporation (LISC) and our members to drive economic opportunity for communities across America.
    Giving
  • April 17, 2020
    Throughout this pandemic, your health and well-being has been our top priority. It was just over a month ago that we announced our COVID-19 emergency leave policy, and since then, we have taken more steps to protect you, our customers and our members with the guidance of our state and local public health officials, the Centers for Disease Control (CDC), as well as our company’s own Chief Medical Officer.
    Business
  • April 15, 2020
    Our heroes (Sam’s Club associates) can shop the club early every Sunday from 8 a.m. – 10 a.m. and we’re expanding the audience for this shopping period to include healthcare workers and first responders.
    Business
  • March 25, 2020
    You are making a difference for our members and each other. Whether you serve in our clubs, our supply chain or in our corporate offices, your passion and relentlessness to create special for our members inspires us every day. Thank you for rising to the occasion.
    Business
  • March 24, 2020
    Sam's Club introduces two new programs to support seniors and those with disabilities or compromised immune systems, to make sure these members have a special experience in the club.
    Business
  • March 19, 2020
    The messages have been pouring in from our members. In the face of these extraordinary times, you are serving them in ways we would never have imagined just a few short weeks ago.
    Business
  • March 15, 2020
    We want to let you know that, starting Tuesday, 3/17 we are shifting all club opening hours to 9 am – 8 pm, Monday - Saturday. This is to ensure our associates have ample time to restock, clean and sanitize each club, and to provide you the best possible experience. Our Sunday hours will remain 10 am – 6 pm.
    Business
  • March 11, 2020
    Editor’s note: Kath McLay, President and CEO –Sam’s Club, sent the following note to all members.
    Business