Warehouse club expedites launch of contact-free pickup experience chainwide
Note: The video above is b-roll footage and does not have audio.
BENTONVILLE, Ark., June 11, 2020 – Sam’s Club today announced the nationwide launch of curbside pickup. The service, which provides a contact-free, order online and delivery to car shopping experience, will be free for Plus-level members and is expected to be available in all clubs by the end of June. Curbside pickup is part of a list of Plus-membership benefits, which also includes early shopping hours, free shipping on most online items, 2% cash back on qualifying in-club and pickup purchases, and more.
Sam’s Club has been piloting curbside pickup at 16 clubs with positive results from busy families and business owners. The company is expediting the rollout – taking it to all 597 clubs – to appeal to customer shopping preferences and growing desires for convenient options that fit into consumer’s lives.
“Sam’s Club members have been integrating technology into their shopping habits for a while with Scan & Go, samsclub.com and in-club pickup,” said Lance de la Rosa, Chief Operating Officer, Sam’s Club. “As we continue to innovate to make the shopping experience better and faster for our members, we’re proud to be able to quickly implement and offer curbside pickup across the country, particularly during a time when they are searching for alternative ways to shop.”
Here is how it works:
- After setting up an account, members place orders via the Sam’s Club app or at samsclub.com. Products marked ‘Pick up in Club’ are eligible.
- Members will then complete an online shopping list, select a pickup time and checkout. Same-day pickup is available.
- Upon arrival to the club, members will use one of the designated pickup spots, and a Sam’s Club associate will load items into their cars.
Plus members will be able to schedule curbside pickup orders between 7 a.m. and 8 p.m., Monday to Saturday, and 10 a.m. to 5 p.m. on Sundays. Non-Plus members will be able to use this new Plus benefit at no cost for a limited time, however, pickup times will be limited and only available 10 a.m. to 8 p.m.., Monday to Saturday, and 10 a.m. to 5 p.m. on Sundays. Members who are interested in adding this free service can upgrade to a Plus membership at any time.
“While free Curbside Pickup is a new Plus member benefit, we recognize all of our members are looking for contact-free shopping options as part of the current environment,” said de la Rosa. “Because of that, we are going to temporarily make the service available for every member and do what we can to help them get the products they need, when and how they want them.”
Sam’s Club will also continue to offer its Concierge Service for seniors and high risk members every Tuesday and Thursday from 7 a.m. to 9 a.m., and Hero Hours every Sunday from 8 a.m. to 10 a.m., until further notice. You can view a full list of member benefits on SamsClub.com.
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About Sam’s Club
Sam’s Club®, a division of Walmart, Inc. (NYSE: WMT), is a leading membership warehouse club offering superior products, savings and services to millions of members in nearly 600 clubs in the U.S. and Puerto Rico. Now in its 37th year, Sam’s Club continues to redefine warehouse shopping with its highly curated assortment of high-quality fresh food and Member’s Mark items, in addition to market leading technologies and services like Scan & Go, pickup and home delivery service in select markets. To learn more about Sam’s Club, visit the Sam’s Club Newsroom, shop at SamsClub.com, and interact with Sam’s Club on Twitter and Facebook.