Best Customer Satisfaction with Mass Merchandiser Pharmacies, 6 Years in a Row
BENTONVILLE, Ark., Aug. 10, 2021 – Sam’s Club ranks highest in Customer Satisfaction with Mass Merchandiser Pharmacies for the sixth consecutive year, according to the J.D. Power 2021 U.S. Pharmacy StudySM.
The study, now in its 13th year, is based on responses from 12,646 pharmacy customers who filled a prescription within three months prior to the survey period of September 2020 through May 2021. The study found Sam’s Club to have the highest level of overall satisfaction among brick-and-mortar mass merchandiser pharmacies, with a score of 891.
According to the study, the key driver of overall customer satisfaction is the availability of health and wellness services. 61% of retail pharmacy customers used health and wellness services during the past year. In addition to its robust RxSavings program where all members have access to discounted prescriptions, Sam’s Club also has Optical Centers and Hearing Aid centers in the majority of its nearly 600 locations.
We’re proud to have earned this award again this year and believe it is reflective of our incredible pharmacists and pharmacy teams helping our patients lead healthier lives. We will continue to offer affordable health and wellness services, as well as utilize technology and services, to empower our Members to lead healthier lives.
Sam’s Club thanks its patients for their business and welcomes new patients to come meet their local pharmacists and learn how Sam’s Club can be the right place for their health and wellness needs.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
About Sam’s Club
Sam’s Club®, a division of Walmart, Inc. (NYSE: WMT), is a leading membership warehouse club offering superior products, savings and services to millions of members in nearly 600 clubs in the U.S. and Puerto Rico. Now in its 38th year, Sam’s Club continues to redefine warehouse shopping with its highly curated assortment of high-quality fresh food and Member’s Mark items, in addition to market leading technologies and services like Scan & Go, Curbside Pickup and home delivery service in select markets. To learn more about Sam's Club, visit the Sam's Club Newsroom, shop at SamsClub.com, and interact with Sam's Club on Twitter, Facebook, TikTok and Instagram.