Best Customer Satisfaction with Mass Merchandiser Pharmacies, 7 Years in a Row
BENTONVILLE, Ark., July 29, 2022 – Sam’s Club ranks highest in Customer Satisfaction with Mass Merchandiser Pharmacies for the seventh consecutive year, according to the J.D. Power 2022 U.S. Pharmacy StudySM.
The study, now in its 14th year, was redesigned for 2022. It measures customer satisfaction with brick-and-mortar and mail order pharmacies. The study is based on responses from 12,142 pharmacy customers who filled a prescription within the past 12 months, and it was fielded from September 2021 through May 2022. The study found Sam’s Club to have the highest level of overall satisfaction among brick-and-mortar mass merchandiser pharmacies, with a score of 759.
According to the study, respondents rated Sam’s Club #1 in pharmacy offerings meet my needs which includes medication & health and wellness services. In addition to its robust RxSavings program where all patients have access to discounted prescriptions, Sam’s Club also has Optical Centers and Hearing Aid centers in the majority of its nearly 600 locations.
“We’re proud to have earned this award nine out of the last eleven years,” said Sean Jackson, SVP, GMM, Consumables & Health and Wellness, Sam’s Club. “It is reflective of our incredible pharmacists and pharmacy teams helping our patients lead healthier lives. We know our patients want access to high-quality and affordable health care services, and we are thrilled they responded to this study in such a positive, powerful way.”
Sam’s Club thanks its patients for their business and welcomes new patients to come meet their local pharmacists and learn how Sam’s Club can be the right place for their health and wellness needs.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
About Sam’s Club
Sam’s Club®, a division of Walmart Inc. (NYSE: WMT), is a leading membership warehouse club offering superior products, savings and services to millions of members in nearly 600 clubs in the U.S. and Puerto Rico. Now in its 39th year, Sam’s Club continues to redefine warehouse shopping with its highly curated assortment of high-quality fresh food and Member’s Mark items, in addition to market leading technologies and services like Scan & Go, Curbside Pickup and home delivery service in select markets.
To learn more about Sam’s Club, visit the Sam’s Club Newsroom, shop at samsclub.com, and interact with Sam’s Club on Twitter, Facebook, Instagram and Tik Tok.